hospitality.

Powering Guest Satisfaction Through Smarter Networks

hospitality
hospitality.

Overview

A small boutique hotel needed to modernize its network infrastructure to enhance guest connectivity, improve staff productivity, and secure its environment. NetVoiX was engaged under a Statement of Work to implement critical upgrades to the hotel’s firewall and wireless infrastructure.
Industry:
Hospitality
Services:
Managed Services – Network & Device Support

Objectives

  • Deliver fast, secure, and reliable wireless internet for guests and staff.
  • Replace outdated networking hardware and optimize configuration based on industry best practices.
  • Improve network security with enterprise-grade firewalls and filtering policies.

Scope of Work

Wireless Network Modernization

  • Installed and configured 11 Unifi access points, replacing legacy hardware.
  • Registered and managed all access points via a centralized cloud-based wireless controller.
  • Optimized radio channels and transmission power to reduce interference and ensure stable coverage across guest rooms and public areas.
  • Implemented bandwidth limits per user to prevent network congestion and ensure fair usage.
  • Applied guest access policies with secure network segmentation and a custom login experience.
  • Enabled higher band steering to encourage faster, less congested connections.

Infrastructure & Security Upgrades

  • Conducted performance and connectivity tests to validate end-to-end network performance.
  • Deployed a new firewall, replacing outdated systems.
  • Installed and configured a new managed switch to improve internal wired connectivity.
  • Implemented malware, URL filtering, and a basic Intrusion Prevention System (IPS) to protect guest and internal networks from online threats.
  • Performed a cut-over of the new firewall during a scheduled maintenance window to minimize downtime.
  • Documented all firewall settings for ongoing support and compliance.

Results

  • Improved Guest Experience: Guests now enjoy faster, more reliable Wi-Fi with secure access and better performance throughout the property.
  • Stronger Network Security: The new firewall and filtering policies significantly reduced exposure to malware and suspicious traffic.
  • Stable and Scalable Network: Optimized wireless coverage and infrastructure upgrades support current demands and future growth.

Conclusion

NetVoiX provided a turnkey solution that modernized the hotel’s IT infrastructure, improved the guest experience, and secured the network environment—all under a streamlined model. The hospitality client now operates with greater confidence and efficiency, backed by an expert technology partner.

Hospitality Runs on Experience—So Should Your Network

From smooth check-ins to seamless streaming, a reliable network shapes every guest experience. NetVoiX delivers the behind-the-scenes tech that keeps your property running effortlessly and securely.

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