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Find answers and solutions to common IT issues. If you can't find an answer, contact us and we will be more than happy to help.
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TOP 10 MOST POPULAR FAQs

What does a MSP (Managed Services Provider) do?

A managed service provider (MSP) takes over the day-to-day management of your technology, including planning, implementation, maintenance, and troubleshooting. Managed IT services can be very helpful if your organization has limited IT resources, is growing quickly or if you outsource only certain functions.

Why should I get an antivirus?

Most Anti-virus companies offer both free and paid software. For some businesses, a free Anti-virus may be good enough. But if you’re business exchanges a lot of data and handles sensitive information, you should always opt for the paid version, as it comes with a number of features that the free versions don’t provide.

How important is to have my Backups of my data?

When it comes to choosing a cloud backup solution, there is no such thing as one size fits all. What works for one small business may not work for another, as the needs and requirements of these two businesses could be vastly different. That is why when we evaluate potential cloud backup solutions for our clients, we look at several factors (e.g., cost, ease of use, features) to ensure we find the right solution for them.

What is a Services Level Agreement (SLA)?

An SLA (service level agreement) is an agreement between a company and a service provider that details the level of service that the company will receive. Typically, an SLA is reached when purchasing cloud-based services but can be used with any service type.

How long does a Managed Services Agreement last?

The length of the contract is an important factor and can vary from business to business. Longer contracts (2-5 Years) are more beneficial for both parties involved, but shorter (1-2 Years) contracts are often much more common.

How do I know if I am compliant?

NetVoix’s team of IT experts has been working with a large number of Executives and IT Managers who are struggling to keep up with the demands of the ever-changing regulatory and compliance landscape. We got you covered.

Can I get Managed Services tailored to my company?

With the rise of managed IT services, businesses have a number of options when it comes to acquiring the help they need from top-notch IT pros, the differentiators come when the services are focus only on the need and growth of the business.

What if we already have an internal IT department?

Most large businesses run their own IT Department, and that’s understandable. Running your own IT department means having the ability to make decisions and control how your business uses technology. However, enterprise IT departments have to battle internal politics and bureaucracy, long decision-making processes, and high labor costs. It will be so much than you think to outsource or partially outsource your IT department to a professional managed IT services provider.

What is Cisco simple IT?

Cisco Simple IT is a service that provides IT assistance so that companies can let go of their tech worries and concentrate on their core competencies. The service is offered both on-premises and through the cloud and is available both on a pay-as-you-go model and through fixed-term contracts. The service includes support for the entire IT life cycle, from purchase to disposal, and can be tailored to the needs of the individual business.

How can I get started?

Sounds like you’re ready to get started with managed IT services. Excellent! Before you click away, we want to make sure you have all the information you need to determine whether managed IT services are the right fit for your company. Please give us a call: (954) 900-6790 or email us at info@netvoix.com with your questions.

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