A rapidly growing toy manufacturer partnered with NetVoiX through a comprehensive managed services agreement to modernize and stabilize its IT operations.

The client was experiencing challenges with outdated systems, limited in-house IT staff, and increasing cybersecurity risks. NetVoiX provided a fully managed technology solution to support day-to-day operations and enable strategic growth.

• Simplify and modernize IT operations.
• Minimize downtime and improve endpoint performance.
• Gain better visibility into devices and licensing across the organization.
• Ensure scalable, secure, and responsive IT support for critical infrastructure.

NetVoiX delivered end-to-end managed services tailored to the manufacturer’s operational and security requirements:

1. Daily Monitoring & Scanning

• Implemented routine diagnostics and system scans to proactively detect threats or performance issues across all endpoints.
• Provided real-time alerts and reports to the client’s leadership for transparency.

2. Patching and Licensing Management

• Maintained up-to-date systems with proactive patching of operating systems and applications.
• Ensured licensing compliance and minimized user disruption by executing updates during off-hours.

3. 24/7 System Monitoring

• Enabled continuous endpoint monitoring to ensure performance and security outside business hours.
• Reduced risk of downtime through real-time issue detection and automated response protocols.

4. Endpoint Visibility and Automation

• Developed a comprehensive asset inventory for all managed devices, including license status and health metrics.
• Introduced automation tools to streamline repetitive IT tasks, enhancing productivity and reducing support tickets.

5. Support Coverage

• Desktop Support (L1, L2, L3): This service covers up to 30 desktops/laptops used across departments such as design, production planning, and sales.
• Mobile Devices: Limited support via Microsoft Intune for 30 mobile devices for field staff and executives.
• Network & Wireless Infrastructure: Full support for switches, firewalls, and wireless access points.
• Printers: Connectivity support for network printers used in administrative and shipping departments.

• Increased Operational Uptime: Proactive monitoring and automation significantly reduced system outages and slowdowns.
• Enhanced Security Posture: Continuous threat detection and patching reduced vulnerabilities across endpoints.
• Streamlined IT Operations: Centralized oversight and automation freed up internal resources to focus on core manufacturing tasks.
• Improved User Satisfaction: Faster issue resolution and fewer disruptions improved staff efficiency and morale.
• Scalability for Growth: A scalable IT foundation is now in place to support future expansion, new product lines, and additional locations.

NetVoiX’s Managed IT Services transformed the client’s IT operations into a lean, reliable, and secure environment. By outsourcing IT management to a trusted partner, the toy manufacturer now operates with greater confidence, fewer disruptions, and a clear path to digital scalability.

Let’s Build a Smarter IT Future—Together

Whether scaling operations or securing your infrastructure, NetVoix delivers the expertise and reliability manufacturers need to stay competitive.

Partner with a team that understands your industry, challenges, and goals.

👉 Contact NetVoix today to explore how Managed IT Services can support your growth, reduce risk, and simplify your operations.