IT Blog

Hospitality and Technology

The hospitality industry has been slow to adopt modern technology. This is likely because the industry focuses on providing customers with an individualized touch, and technology sometimes can be seen as impersonal.  

 But hotels today find themselves in a highly competitive environment with declining customer loyalty. Every day, there are more guests with technological needs such as video conferences, integrated messaging, and secure Wi-Fi connectivity. 

 Therefore, this sector is adopting innovative solutions and acquiring a network infrastructure that can cover all needs. These include flexibility and scalability, in order to achieve the constantly evolving necessities of guests, staff, and property management personnel.  

 This infrastructure will help reduce expenses and management costs and deploy next-generation guest services to increase overall revenue. 

 Some of the recent technologies that are being adopted by the hospitality industry include:  

•  Online reservation systems: allow customers to book rooms directly through a hotel’s website. It is convenient for the customer and the hotel, eliminating the need for a middleman (such as a travel agent).  
•  IP-based network infrastructure: hotels can implement these new flexible solutions to integrate data, voice, video, and convergence applications tailored to your needs.  The network infrastructure is a strategic asset for hotels to improve the guest experience, increase staff productivity, reduce operating expenses, and deliver new property improvements. 
•  Automated video monitoring: IP-based security cameras providing high-resolution images and audio via an integrated web server and network interface. 
• Customer relationship management (CRM): is software that helps hotel staff keep track of customer preferences and contact information.   This software allows hotels to provide a more personalized experience to their guests. Also, a custom network infrastructure gives you the security to operate your tools reliably and keep your guests’ personal data safe. 
•  Mobile apps: Mobile apps can be used for various purposes, such as booking reservations, checking in/out, and ordering room service. They are convenient for both guests and hotel staff.  
•  Self-service kiosks: Self-service kiosks are becoming increasingly common. 

 

How can technology improve the guest experience in hospitality?

Well-designed network infrastructure provides the technology of the future, enhancing the guest experience in hospitality by providing more efficient and convenient methods of communication, check-in/check-out, as well as faster and more reliable Wi-Fi. 

In addition, technology can help hotel staff provide better and more personalized service to guests by tracking their preferences and requests.   

For example, DND (Do-not-disturb) technology allows guests to indicate their status outside the room and avoid inappropriate interruptions. 

 The DND has three options on the panel:  

• Do not disturb  
• Clean the room  
• Wait, please 

 This innovative technology is adapted to automated systems and message management systems to facilitate the management of the room. 

 

 

How technology in sustainable hospitality makes a difference?

There are many ways technology can make a difference in sustainable hospitality. One way is reducing the need for paper. Electronic booking systems can be used to make reservations, eliminating the need for paper confirmation forms.  

 Another way technology can help is by reducing energy consumption through LED lighting. This uses significantly less energy than traditional incandescent lighting, and occupancy sensors can be used to turn off lights when rooms are not in use automatically.  

 Technology can also help hospitality businesses become more sustainable by reducing water consumption. For example, low-flow showerheads and toilets can reduce water usage, and greywater recycling systems can reuse water from showers and baths for irrigation. 

Hotel network infrastructure and IoT 

In the hospitality industry, network infrastructure and IoT are two of the essential technologies to focus on. 

 The network infrastructure is responsible for connecting all the devices in a hotel and ensuring they can communicate.  

The IoT is responsible for connecting all the devices in a hotel to the internet so the devices can be controlled remotely. Network infrastructure is crucial because it allows different devices to communicate.  

 IoT is important because it allows hotel staff to control various devices in the hotel remotely. For example, guests can use their smartphone to control the air conditioning unit if they want to adjust the temperature or fan speed. 

This is convenient for the guests and the staff, as the team does not have to be constantly available to adjust the air conditioning. Network infrastructure and IoT are essential for the hospitality industry because they make it easier for guests to use hotel facilities and make it easier for staff to manage the hotel. 

 

The Impact of WIFI 6 on hotels

WIFI is one of the main assets of a network infrastructure. It offers the potential to revolutionize the guest experience by providing faster, more reliable internet access.  

 In addition, WIFI 6 can help improve hotel operations by reducing the need for wired infrastructure and providing greater flexibility in how hotel networks are designed and deployed. 

 The benefits of WIFI 6 for hotels are many and varied. Here are just a few of the most significant: 

1. Improved guest experience

WIFI 6 offers the potential to significantly improve the guest experience by providing faster, more reliable internet access. Guests will no longer have to contend with slow or patchy internet connections and will be able to enjoy a much more seamless online experience. 

2. Reduced costs

WIFI 6 can help hotels to reduce their infrastructure costs by eliminating the need for wired infrastructure. In addition, WIFI 6 can be significantly less expensive than deploying traditional wired infrastructure. 

3. Greater flexibility

WIFI 6 offers hotels greater flexibility in their networks’ design and deployment. This can help hotels better meet their guests’ needs and improve their overall operations. 

4. Improved security

WIFI 6 offers improved security features that can help to protect hotel guests and staff from online threats. In addition, WIFI 6 can help hotels comply with data security regulations. 

5. Enhanced efficiency

WIFI 6 can help hotels improve their overall efficiency by reducing the need for wired infrastructure and providing greater flexibility. 

 

 

How do monitoring solutions promote smart buying decisions for hospitality? 

Monitoring solutions promote smart buying decisions for hospitality by helping businesses track their spending, identify areas where they can save money, and make informed decisions about where to allocate their resources.  

In addition, monitoring solutions can help businesses track their progress and performance over time. This information can benchmark progress and identify areas where improvements can be made.  

By tracking their performance, hotels can identify areas where they need to focus their efforts to improve their bottom line. Ultimately, these monitoring solutions benefit businesses in making smart buying decisions by giving them the information they need to make informed decisions about their operations.  

Helping businesses track their spending, identify areas where they can save money, and track their progress and performance can also help hotels to become more efficient and effective.  

 

Let us show you how by adapting these innovative technologies to your guests’ needs and helping your business reach the next level by becoming a better work environment for your employees simultaneously.